Frequently Asked Questions
Here you can find Quick Answers to some of the Most Frequently Asked Questions quickly.
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What types of products does GracePromoInc.com offer?
We provide custom-branded apparel, tumblers, umbrellas, totes, towels, corporate gifts, and a wide range of promotional items for businesses and organizations.
Can I place a small order?
Yes. We accept both small and large quantity orders and maintain consistent quality regardless of size.
Do you provide custom design assistance?
Absolutely. Our team can refine your artwork, prepare print-ready files, and help ensure your design looks perfect on your chosen product.
How do I request a quote?
You can email your details to gracepromo@yahoo.com
How do I request a quote?
You can email your details to gracepromo@yahoo.com or submit the contact form with product, quantity, and logo information.
Do you work with businesses, churches, and schools?
Yes. We serve corporate clients, churches, nonprofits, schools, cafés, clinics, and community groups across the U.S.
What payment methods do you accept?
We accept major credit cards, bank transfers, and approved business payments. Details are provided at the time of ordering.
Is a deposit required?
Yes. Most custom orders require a deposit before production begins, with the remaining balance due before shipment or pickup.
Are there additional charges for design or setup?
Some printing or embroidery methods require setup fees. Any additional cost will be clearly stated in your quote before approval.
Do you charge sales tax?
Sales tax is applied according to local and state regulations. Tax exemptions for qualifying organizations can be accommodated with valid documentation.
Can I change or cancel an order after payment?
Changes may be possible before production starts. Once printing begins, cancellations are typically not allowed due to customization.
Can I see a proof before production?
Yes. Every order includes a digital proof so you can confirm placement, colors, and layout before production.
Do you offer rush service?
We can accommodate rush orders depending on product type and schedule. Contact us early to check availability.
Can you help me choose the right product for my event?
Of course. We recommend items based on your audience, purpose, quantity, and budget.
Do you offer branding on customer-supplied items?
In many cases, yes. Send us details and we’ll confirm if the item is compatible with printing or embroidery.
What if I need to reorder later?
Reorders are easy. We keep your design and specifications on file for future production.
Do you ship nationwide?
Yes. We ship anywhere in the United States and can arrange special delivery upon request.
How long does shipping take?
Shipping typically takes 2–5 business days after production, depending on your location and carrier availability.
Can I track my order?
Yes. A tracking number will be provided once your order ships so you can monitor delivery.
Do you offer local pickup?
Yes. Clients in the New York/Flushing area may arrange a convenient pickup appointment.
What if my order arrives damaged?
If items are damaged during shipping, contact us immediately with photos. We will resolve the issue quickly through replacement or repair.